Lifetime Replacement Program

Cables get stepped on, caught in a door, chewed by the dog. Earphones go through the wash or get crushed in a bag. Our warranty doesn't cover that. This does.

If something you bought from us is damaged in a way our warranty doesn't cover, or develops a fault after your warranty has run out, we'll make you a new one at half price. Show us the damage in a photo or a short video; you don't need to send the old one back.

What's covered

Every product we sell on null-audio.com: Null Audio and AAW earphones and cables, custom IEMs, and wireless products such as the Nyx3 cable. Accidental damage, wear, and faults once the 1-year warranty has ended.

Not covered: lost or stolen products, services carried out on your own item (re-termination, repair, reshell, ownership transfer), gift cards, and products bought from other sellers.

How to request a replacement

1. Email support@null-audio.com with "Replacement Program" in the subject line.
2. Tell us briefly what happened, and attach photos or a short video that clearly show the damage or fault, and your proof of purchase: a Null Audio order number, or a receipt or invoice from an authorised Null Audio retailer.
3. We'll reply with a checkout link for your replacement at half price. Replacements are ordered and paid on null-audio.com only.

Price

• 50% off the current regular price of the same product, built the same way: the same connector, plug, length, braid and design options as your original.
• If the product, or part of the build, is no longer made, we'll offer 50% off the closest current match. The discount is never more than half of what you originally paid.
• Custom IEMs are remade from your impressions or scan on file. If we no longer have them, you'll need new impressions.
• Shipping isn't free on replacements. EPAC is a flat USD 10. Where EPAC doesn't deliver, we ship by FedEx at the actual rate. Import duties and taxes are paid on delivery, as on any order.

What you receive

A brand-new product, without retail packaging or accessories:

• Cables: the cable only.
• Earphones: the earphones, one standard cable and silicone eartips. No retail box, case or other accessories.

The replacement is under warranty for the rest of the original warranty, or for 30 days from delivery, whichever is longer.

Terms

• For genuine products bought new from Null Audio (null-audio.com, our Singapore studio or our Taobao shop) or from an authorised Null Audio retailer.
• For the original purchaser only.
• One replacement per customer every 180 days.
• Ordered on null-audio.com only, at 50% off the regular price, never a sale price.
• Can't be combined with any other discount, code or promotion.
• Valid while the product, or a close match, is available.
• Products bought second-hand, open-box or from unauthorised sellers are not covered.
• Photos or a video showing the damage or fault are required. We don't ask you to return the product.
• Lost or stolen products are not covered.
• We may decline a request we reasonably believe is fraudulent or abusive.

Need it repaired instead? Most products can still be repaired after the warranty, quoted after inspection: see Warranty.