What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in your products. This warranty is non-transferable.
How about earphone refit?
Although earphone refit is NOT considered as warranty claim, but it will follow the below mentioned guidelines. For earphone refit, please note that the earphone will NOT be reshelled again. Instead, minor touch-ups will be applied based on the existing earphone shape, according to customer's feedback on the unfit area.
What is NOT covered by this limited warranty?
This limited warranty does not cover:
Can I just get a new cable instead of sending the faulty one back for repair?
No. We need to retrieve the faulty cable for assessment and subsequent repair work. We DO NOT provide free new cables for replacement (excluding DOA cases).
Earphone cable is a wear-and-tear item. The repair work is based on actual cable condition and may result in shorten of cable (to remove the damaged section).
Warranty repair does not deliver cable in brand new condition.
What shall I do if I need a warranty service?
Email firstname.lastname@example.org to request RMA, we will respond with return instructions.
After you receive your RMA, you must
What if my warranty has already expired? Can I still get the cable repaired?
For cables that are out of warranty period, we could still repair them case-by-case after assessing the cable condition. There will be a basic charge starting from USD$30 which includes labour, parts as well as return registered mail shipping. The repair cost may be higher according to cable conditions, and will be assessed on order-basis and a quotation will be provided. No warranty for repair service.
How will the repaired product be returned to me?
The repaired product will be shipped back via International Registered Mail with a declaration of its original price. If you wish a lower declaration value, please let us know. Moreover, if you wish to have other shipping methods such as FedEx, customers need to top-up the shipping differences between the FedEx shipping and International Registered Mail shipping.
Where should I return the product to?
Please return your defective product to:
237 Alexandra Road
(From 29 Oct 2019 onwards)
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