Shipping Information and Policy
We ship at a flat rate for cables and IEMs, the amount will appear before you check out.
We provide two shipping methods: International registered mail and FedEx. International registered mail normally takes 2-3 weeks (subject to different countries, see below for Canada and US) to reach most destinations, while FedEx usually takes 2-4 working days. However these are just estimated timeframes given by Singpost/FedEx. The actual delivery time may vary according to different countries. Due to year-end holiday season is approaching, the current shipping time will likely to be longer.
Once the product is shipped, its delivery is no longer within our control but all handled to the postal service. If you haven't received your package after 18 working days from the second day of posting, please contact your local post office directly with the respective tracking number provided. You could also raise the alert to us, and we will help you to file an official enquiry. The official enquiry usually takes 2-3 months to conclude. Before we receive an official enquiry result from the post administration, we are unable to resend new product, or refund customers.
In the very unfortunate event of a package lost (which is extremely rare) and is confirmed by the postal administration, we will then either fully refund the customer, or ship out a new cable immediately, as per customer's request.
Note for Canada customers: We strongly recommend you to consider choosing FedEx shipment method (which will deliver in about 3-4 working days once package is shipped). If you choose international registered mail, according to Canada Post, the transit time, depending on the final city, may average lead from 20-45 days. This longer transit time is due to
Note for United States customers: We strongly recommend you to consider choosing FedEx shipment method (which will deliver in about 3-4 working days once package is shipped). If international registered mail is selected, the mail is still tracked and insured. However according to new policy of USPS, once the package enters US territory, its tracking status will no longer be updated online due to security reasons. Customers could call 1-800-275-8777 for status enquiry.
According to our experience, the registered mail usually takes 4 weeks to be delivered to US addresses, slightly longer than other countries.
You can choose in-store pickup, Ta-Q-Bin, or Singapore Post local registered mail at a discounted rate.
Tax and Custom
We are NOT liable for any tax charges occurred at the custom of customer's country. It is purely decided by the respective country's custom and tax policy. We could declare a value at customer's request, but still we are not liable for any consequences induced by such.
Return & Refund
What can be returned and refunded?
All cable/DAC/AMP/UIEM products are returnable if the product is in the same condition as when purchased. CIEM products cannot be returned. Defective products covered under warranty could be returned for servicing, but NOT for refund.
When do items need to be returned by?
No later than 15 days after purchase.
Where do items need to be returned to?
After obtaining a RETURN AUTHORIZATION, product can be returned to:
How do customers return items?
Contact us via email or by phone to obtain a RETURN AUTHORIZATION.
Shipping charges for returns?
Customer is responsible for shipping charges for returns.
Refund for returns?
Your will be refunded once the item is inspected and receive the MSRP (shipping excluded) LESS 20% as restock fee (for example, Lune cable MSRP is SGD$149, you will get refund of SGD$119.2).
Packing material must be in same condition as when received.