Null Audio Premium IEM Cables Headphone Cables Custom In-Ear Monitors Universal In-Ear Monitors CIEM UIEM In-Ear Monitor Cables Earphone Cables

We usually reply very fast, within 2 working days. If you don’t get a reply,

a). Check your spam mail box.

b). Check if the date falls on a public holiday, we will reply the next working day.

c). If your questions don't fall under the FAQs, kindly write in again. Sometimes we may reply slower during peak seasons, such as Black Friday, Christmas, New Year, etc.

Please look up our CIEM Order Procedure page

Due to high workload, we sincerely apologize that we could not actively reach out to you for package delivery confirmation. Thus it is very important for you to send in the package via a shipping method with tracking number. You could track your package, and once it is delivered, you could write to us for confirmation. We are happy to provide confirmation upon receiving your request. 

If you need to modify your order, please contact us within 24 hour of placing it. We'll do our best to help with your order, but if it has been shipped out, it cannot be modified anymore.

Contact us at support@null-audio.com. In the email please state the following: 

your name (used when placing the order) your email address (used when placing the order) your order number, starting with NAS7XXXX, or NAS75-XXXX, usually stated in the subject line when you received the order invoice email during order placement.  the product issue you have encountered, as specific as possible. Attaching a few photos describing the issue will be excellent. 

Using a different name, email address, or without quoting your order number may greatly prolong our responding time. Make sure you have provided ALL the above mentioned details. 

Refer to here for the general warranty coverage. Contact us and we will assess the condition case-by-case. 

All repairs will be completed within 4 weeks after we receive them.

Yes, we offer flat rate repair for products less than 3 years old, otherwise contact us for detailed discussion and repair cost quotation.

No.

Yes we can reshell and repair most typical damages found on in-ear monitors, contact us with your situation and we will be glad to help.

Quite a lot of our products (for example our cables and CIEMs) are build-to-order items, that means we don’t have ready stock for the item, and will only start building it once we have received your order. Sometimes the lead-time (from the order receiving date, to order shipment date) could be long, such as a few weeks when for CIEMs. For ready-stock items, such as UIEMs, accessories, etc., we generally ship your order out in 2-3 working days. 

We update the lead-time, especially for our cables, on a weekly basis. It will be changed according to the current accumulated order volume. 

We exclusively use FedEx, until further notice.

The shipping charge will appear before checkout, once you have keyed in your delivery address.

Yes, a tracking number will be sent to you via email once the package is shipped. 

Contact us immediately, we will seek FedEx assistance.

Please do note that, custom and tax are charged by the respective country of the recipient, thus we are NOT liable for any such charges. We are happy to provide assistance for purchase confirmation, purchase invoice request, as well as value declaration.