We ship at a flat rate for cables and IEMs, the amount will appear before you check out.
We provide two shipping methods:
International registered parcel normally takes 10-15 working days (subject to different countries) to reach most destinations, while FedEx usually takes 2-4 working days. However, these are just estimated time-frames given by Singpost/FedEx. The actual delivery time may vary according to different countries.
For International registered parcel, If you haven't received your package after 18 working days from the second day of posting, please contact your local post office directly with the respective tracking number provided. You could also raise the alert to us, and we will help you to file an official inquiry. Before we receive an official inquiry result from the postal administration, we are unable to resend the new product, or refund customers.
In the very unfortunate event of a package lost (which is extremely rare) and is confirmed by the postal administration, we will then either fully refund the customer, or ship out a new product immediately, as per customer's request.
You may choose
We are NOT liable for any tax charges incurred at the custom of the destination country.
We are also NOT liable for any tax charges incurred at the Singapore custom if the customer has declared a high value for their repairs, ear impressions and reshell send to us. We usually will prepay the tax, and contact the customer for subsequent tax payment.
Declare all repairs, ear impressions and reshell under US$200 when sending to us from overseas, contact us if you have any doubts.