Track Your Order
Every Null Audio order ships with a tracking number. We email it to you when your parcel ships, together with a link to the courier's tracking page.
Find your tracking number
- Look for the shipping confirmation email from Null Audio (check your spam folder too). It has the tracking number and a tracking link.
- Enter your order number and email in the box above to see where your parcel is, or use the tracking number on the courier's site:
- FedEx orders (number of 12 digits or more): FedEx tracking
- Free economy shipping by EPAC (number like LX123456789CN): 17TRACK. Once the parcel reaches your country, your local post office tracks the same number (USPS in the US).
- Singapore letter-box orders: SingPost tracking
- Singapore Lalamove deliveries: use the live tracking link sent with your delivery
No tracking email yet?
Most of our cables and all custom IEMs are built to order, so they ship once they are made. The tracking email is sent when your order ships, not when you place it. The current lead time is shown on each product page; ready-stock items such as universal IEMs and accessories usually ship within 2–3 working days.
Delayed or missing parcel
FedEx's estimates can stretch with customs clearance, weather or flight capacity. If your tracking hasn't moved for several working days, email support@null-audio.com with your order number and we'll chase it with the courier. If FedEx confirms a parcel is lost, we'll refund you in full or ship a replacement right away, whichever you prefer.
EPAC parcels take 7–20 business days, and tracking often pauses for a few days while the parcel is handed over to your country's post office. If it hasn't arrived within 20 business days of shipping, email us with your order number and we'll look into it.
Shipping rates, delivery options and returns are on our Shipping & Returns page.
