Shipped from Singapore; delivery options and costs shown at checkout Free FedEx Priority over USD 250 Handmade in Singapore since 2008

Legal notice for Japan (Specified Commercial Transactions Act)

This notice is for customers in Japan, as required by Japan's Act on Specified Commercial Transactions. Full terms are on our Shipping & Return and Warranty pages.

Seller NASTECH (trading as Null Audio)
Person responsible Kevin Wang
Address #01-03 LHK2 Building, 76 Playfair Road, Singapore 367996
Phone +65 8731 5476 (Monday, Wednesday–Friday, 9:30am–6pm Singapore time)
Email support@null-audio.com
Website https://www.null-audio.com
Prices As shown on each product page. Prices for Japan are in Japanese yen and do not include Japanese import duty or consumption tax.
Other charges Shipping: EPAC is free on every order; FedEx International Priority is free on orders of USD 250 or more, otherwise its live rate is shown at checkout. Import duty and consumption tax are charged by Japan and paid by the recipient on delivery (with FedEx, together with its clearance fee).
Payment methods Credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal, as offered at checkout.
When payment is taken When you place your order.
Delivery Ready-stock items ship within 2–3 working days. Cables are built to order and ship in about 1 week. Custom IEMs ship 6–8 weeks after we receive your ear impressions or scan; reshells take 6–8 weeks. Delivery to Japan then takes 7–20 business days by EPAC or about 1–3 working days by FedEx International Priority (FedEx estimate).
Returns and exchanges (change of mind) Every cable built from the options on a product page, in any length of 1.2 m or longer, and other eligible standard products can be returned within 14 days of confirmed delivery, unused and in their original packaging, with proof of purchase. A restocking fee of 30% of the item price applies, and shipping costs, including return shipping, are not refunded. Within the same 14 days such a cable can be exchanged for another cable without a restocking fee. Cables with an inline microphone, cables shorter than 1.2 m, interconnect cables, custom IEMs, services on your own item (re-termination, repair, reshell), sale and final-sale items and gift cards cannot be returned or exchanged for a change of mind. Please email us before sending anything back.
Defective or damaged items Covered by our 1-year warranty (from the day your order is delivered): we repair or replace the item. Email support@null-audio.com with your order number and photos.