Shipping Information
International Customers:
We ship at a flat rate for cables and amplifiers, the amount will appear right before you check out.
We majorly choose DHL Global Mail as our carrier. It will take 7~10 days to reach most destinations all over the world.
Tracking websites for shipments:
Please refer to this file: Website for tracking registered mails.doc
Domestic Customers:
You can choose local pickup or via Post at a discounted rate
Handling fee: basically no handling fee
Returns
WHAT can be returned?
All products are returnable IF the product is in the same condition as when purchased.
WHEN do items need to be returned by?
No later than 15 days after purchase.
WHERE do items need to be returned to?
After obtaining a RETURN AUTHORIZATION, product can be returned to:
Null Audio Studio
Attn: Wang Kaiwen
22-2-449
10 Nanyang Drive
Singapore 637720
HOW do customers return items?
Contact us via email or by phone to obtain a RETURN AUTHORIZATION
SHIPPING for returns?
Customer is responsible for shipping charges for returns.
CREDIT for returns?
Your will be refunded once the item is inspected and received LESS our 20% restock fee.
In store return option?
After obtaining a RETURN AUTHORIZATION, product can be returned to:
Null Audio Studio
Attn: Wang Kaiwen
22-2-449
10 Nanyang Drive
Singapore 637720
Packing materials?
Packing material must be in same condition as when received.
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